PRIVACY POLICY

Privacy Policy

Personal Information

Fortune91 Pro International Pvt. Ltd. is a company incorporated and registered under the provisions of the Companies Act, 2013 and has its registered office at New-1, 81 Second Floor, Panchsheel Colony Garh Road Meerut (UP). Fortune91 Pro International Pvt. Ltd. is the owner of the brand Fortune91 and the website shopfortune91.com (“Website”). This Privacy Policy outlines Fortune91 Pro International Pvt. Ltd.’s approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations.

Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to Fortune91 Pro International Pvt. Ltd. Wherever we have said ‘you’ or ‘your’, this means YOU.

We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. As a visitor/ customer to the Website, you are advised to please read the Privacy Policy carefully. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided under this Privacy Policy.

Personal information gathered by us

As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation:

  • Your full name, email address, mobile number, and contact details.

  • Username and password created for your account.

  • Date of birth, gender, residential/shipping address, and postal code.

  • Information about the pages you visited/accessed on the Website, links clicked, browsing information, and repeat visits.

  • Updated delivery/shipping status received from logistics partners.

You may choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website.

Why do we collect your personal information

We collect personally identifiable information as part of registration, surveys, or your transactions on the Website. The information gathered is used for:

  • Processing your transactions and orders.

  • Communicating with you about your orders, queries, and updates.

  • Improving our services and website functionality.

  • Recommending promotions and products of potential interest.

  • Providing personalized shopping experiences.

  • Ensuring compliance with applicable laws and regulations.

Manner of collection of information

We collect data when you browse, interact, or make purchases on our Website. Data may be collected through cookies, trackers, or permissions. We may also receive information from third parties such as delivery partners or payment gateways.

Our Website may link to third-party websites. We are not responsible for the privacy practices of such third-party websites.

Consent

By using our Website and/or providing personal information while registering your account, you consent to its collection and use in accordance with this Privacy Policy. By accessing and using the Website, you also accept the Terms & Conditions, Shipping Policy, and Refund & Cancellation Policy.

Disclosure of personal information

We do not sell or rent your personal information. However, we may share it:

  • With our business partners/logistics providers to deliver your orders.

  • With payment gateways for secure payment processing.

  • With government authorities, if required under law.

  • For fraud detection, dispute resolution, and legal obligations.

  • With your consent, when necessary.

Security of your personal information

We take appropriate physical, electronic, and managerial measures to protect your information. However, no data transmission over the internet is 100% secure. By using this Website, you acknowledge and accept these risks.

Children’s privacy

Purchases on the Website can only be made by adults (18+). Minors may browse the Website but cannot register or purchase without adult supervision.

Correcting inaccuracies

If you wish to update or correct any personal details, you can do so through your account dashboard or by contacting us at:

📧 info@fortune91.com
📞 9997745976
🕒 Monday to Sunday, 10 AM – 7 PM

Grievance Officer

In accordance with the Information Technology Act, 2000, and the Consumer Protection Act, 2019, the details of the Grievance Officer are:

Grievance Officer – Customer Support
Name: SURYAKANT
Email: info@fortune91.com
Address: Fortune91 Pro International Pvt. Ltd., New-1, 81 Second Floor, Panchsheel Colony Garh Road Meerut (UP)

Notification of changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page, effective immediately. You are encouraged to review this policy regularly to stay informed.

 

DISPUTE RESOLUTION AND JURISDICTION

a) Any disputes arising under this Policy shall first be attempted to be resolved amicably by mediation between the Parties.

b) In case mediation fails, disputes shall be referred to arbitration by a sole arbitrator appointed by the Company. The award shall be final and binding.

c) The arbitration shall be conducted in English, and the seat of arbitration shall be MEERUT , UP (IND)