Shipping Policy of Fortune 91 – Fortune 91 Pro International Pvt. Ltd.

Effective Date: 24 September 2025

At Fortune 91 Pro International Pvt. Ltd. (“Company”, “we”, “our”, “us”), we are committed to delivering your products in a timely and safe manner. This Shipping Policy (“Policy”) outlines the terms and conditions under which orders placed on www.shopfortune91.com (“Website”) are processed, shipped, and delivered.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

a) All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

b) You will receive an email confirmation once your order has been successfully placed, followed by a tracking number when the order has been dispatched.

c) In case of delays due to high order volume or unforeseen circumstances, we will notify you via email.

2. SHIPPING METHODS & DELIVERY TIME

a) We ship orders through trusted logistics partners to ensure safe and timely delivery.

b) Standard delivery timelines:

• Metro Cities (India): 3–5 business days.

• Other Locations (India): 5–7 business days.

• Remote/Rural Areas: May take up to 10 business days.

c) Delivery times are estimates and subject to logistics partner schedules, weather conditions, and other external factors beyond our control.

3. SHIPPING CHARGES

a) Shipping charges, if applicable, will be displayed at checkout before finalizing the order.

b) We may offer free shipping promotions on select orders or above a minimum purchase value.

c) Shipping charges are non-refundable, except in cases where the return is due to a product error (defective, damaged, or incorrect product).

4. INTERNATIONAL SHIPPING

a) Currently, www.shopfortune91.com ships orders within India only.

b) International shipping may be introduced in the future. Updates will be posted on this page.

5. DELIVERY POLICY

a) Orders will be delivered to the shipping address provided at checkout. Please ensure all details are accurate and complete.

b) If delivery fails due to an incorrect address or unavailability of the recipient, the package may be returned to us. In such cases, re-shipping charges may apply.

c) Once the order is delivered to the registered address, responsibility for the product passes to the customer.

6. DELAYED OR FAILED DELIVERIES

a) While we make every effort to ensure timely delivery, delays may occur due to unforeseen circumstances such as:

• Natural calamities, strikes, or lockdowns.

• Courier delays or logistical restrictions.

• Remote or out-of-service delivery areas.

b) In case of significant delays, we will proactively communicate with you via email.

7. TRACKING ORDERS

a) Once your order has been dispatched, a tracking ID and courier details will be shared via email/SMS.

b) You can track your shipment directly through the courier’s website using the tracking ID provided.

8. DAMAGED OR TAMPERED DELIVERIES

a) If your package arrives in a damaged or tampered condition, please do not accept it.

b) Instead, immediately notify us at info@fortune91.com with photographs of the package and order details.

c) We will investigate and provide a replacement or refund in accordance with our Return & Refund Policy.

9. FORCE MAJEURE

We shall not be liable for delays in shipping or delivery caused by circumstances beyond our control, including but not limited to natural disasters, strikes, transportation delays, government restrictions, or other force majeure events.

10. CONTACT INFORMATION

For questions regarding shipping, delivery, or order tracking, please contact:

Fortune 91 Pro International Pvt. Ltd.
Website: www.shopfortune91.com
Email: info@fortune91.com
Customer Support: 9997745976